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GDPR-Compliant Privacy Policy for SmartProtectors.eu

1. Introduction

Welcome to SmartProtectors.eu! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR).

2. Data We Collect

We collect the following types of personal data:

  • Identity Data: Name, email address, phone number.

  • Transaction Data: Payment details, order history.

  • Technical Data: IP address, browser type, cookies.

  • Search & Activity Data: Searches performed on our website, browsing behavior, and customer interactions.

3. How We Use Your Data

We use your data for:

  • Processing orders and payments.

  • Providing customer support.

  • Improving our website, product catalogue, and search functionality.

  • Enhancing user experience and customer satisfaction through personalized recommendations.

  • Sending promotional offers (only with your consent).

4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity (e.g., fulfilling orders).

  • Legal obligations (e.g., tax compliance).

  • Legitimate interests (e.g., fraud prevention).

  • Consent (e.g., marketing emails).

5. Data Sharing & Third Parties

We may share your data with:

  • Payment processors (e.g., PayPal, Stripe).

  • Shipping providers (e.g., DHL, UPS).

  • Marketing platforms (only if you opt-in).

  • Analytics tools to assess website traffic and improve services. All third parties comply with GDPR regulations.

6. Customer Activity & Search Logging

To improve our product catalogue, user experience, and customer satisfaction, we collect and analyze:

  • Search queries entered on our website.

  • User interactions with our catalogue.

  • Browsing behavior and preferences. This helps us provide better product recommendations, refine our offerings, and optimize search results.

7. Your Rights

Under GDPR, you have the right to:

  • Access your personal data.

  • Correct inaccurate information.

  • Request deletion of your data.

  • Withdraw consent for marketing.

  • Object to data processing, including customer activity logging.

8. Data Security

We implement SSL encryption, secure servers, and access controls to protect your data.

9. Cookies & Tracking Technologies

We use cookies and tracking tools to enhance your experience. You can manage cookie preferences via our website settings.

10. Contact Information

For any privacy-related inquiries, use our contact form to get in touch with us in a timely manner. 

11. Updates to This Policy

We may update this policy periodically. Changes will be posted on our website and you will be notified by e-mail.